Richard Thompson
Principal Ombudsman and Quality Director, Financial Ombudsman Service
Richard Thompson was appointed Principal Ombudsman of the Financial Ombudsman Service in December 2014, having previously led the ombudsman’s response to the unprecedented size and scale of the PPI challenge in recent years. He also leads the ombudsman’s quality and service improvement programme in continually striving for a better service for both business and consumer customers alike. Richard has eight years’ experience as an ombudsman across numerous financial services products and markets, including mortgage endowments, banking and consumer credit.
Richard is an accredited commercial mediator with more than 15 years’ experience in regulation, complaint handling and dispute resolution, including both business to business and business to consumer disputes.